Totalview Helps Businesses Improve the Customer Experience

12. aug. 2020

Totalview now rated “Avaya Compliant” compatible with Avaya unified communications solutions

Torshavn, Faroe Islands – 12th August 2020 — Totalview, today announced that its Totalview communication client is compliant with key Avaya Unified Communications solutions, helping Avaya customers provide better customer service and strengthen their competitiveness. Avaya (NYSE: AVYA) is a global leader in solutions that enhance and simplify communications and collaboration.

Totalview helps customers by providing an overview of information about their organization to help agents, receptionists, and other employees streamline and optimize communications, and deliver personalized service to end customers. The solution displays relevant caller information, such as name and previous contact details, before the call is answered; provides availability, skill set and contact information to transfer calls to colleagues with the right expertise; and delivers employee presence information to help successfully transfer calls and reduce customer wait time. The application is now compliance-tested by Avaya for compatibility with Avaya IP Office™ platform 11.0.

“We are very proud that our Totalview client has completed compliance testing with the Avaya IP Office platform,” said Gert Joensen, Business Director, Totalview. “With Totalview, customers can see a complete view of their organization, including presence information and caller history, helping them deliver outstanding, personalized customer service to their end customers.”

“Technology partners like Totalview are helping Avaya customers increase their efficiency, productivity and strengthen their competitiveness,” said Eric Rossman, vice president, Partners, Developers and Alliances, Avaya.

Totalview is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Totalview can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.

Learn more about how Totalview is part of Avaya’s DevConnect program and Avaya’s other partner programs.

About Avaya
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya Holdings Corp. (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. For more information, please visit http:www.avaya.com.

About Totalview
Founded in 1986, the team behind Totalview now numbers more than 80 people. We thrive on competition and consistently strive to develop stand-out solutions, as depicted by the golden marker in our company logo.

Totalview has a long history of delivering trustworthy products that supplement traditional voice solutions. We support our customers by listening carefully to understand their needs, and readjusting our development to fit. Our products are known to be user-friendly, flexible, and easy to maintain. We offer a scalable product range that is competitive within the small, medium, and large market segments, both in terms of features and price.