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Totalview Switchboard

Elevate your business communication with a multifunctional switchboard for the frontdesk and advanced telephone features such as call transfer, advanced search, track call status and more.

A high-quality customer experience

Get complete control over your business communication with Totalview Switchboard, to provide an outstanding experience for your calling customers.

Complete overview

Finding the right person to transfer a call to has never been easier. You can also divert, consult or put calls on hold.

Advanced search

Searching for coworkers based on skills, departments, and availability is a breeze with Totalview.

Track call status

Monitor incoming calls, or follow the status of the call – from answering to successfully completing the call.

Know Whom the Calling Customer Last Spoke To

Your reception sees relevant information about calling customers already before calls are answered. The receptionist sees who is calling and which employees the calling customer last spoke to. All to provide a better experience to your customers.

The Reception Sees If an Employee Is Available

Not only can the receptionist see who the customer last spoke to, but also if this employee is available and when he or she will be back. Totalview aggregates all employee data in one place, such as stated availability, upcoming appointments and whether or not they are available on the phone.

Transfer Calling Customers to Colleagues With the Right Expertise

Finding colleagues with the right expertise to handle an incoming call has never been easier. In Totalview, you can search and filter by capabilities, division, availability and more, ensuring that customers will get expert help and prompt service.

See it in action

Contact us today to get a personalized presentation of these amazing features.