One Suite – Infinite Possibilities
With Totalview you get a multifunctional software suite covering your entire business cycle. At its core, it consists of four parts: Totalview Availability, Totalview Telephony, Totalview Time and Totalview Human Resources.
Four Powerful Business Tools
Totalview is a software suite with 4 tools. All designed to optimize your business, and ultimately strengthen competiviness.
a Totalview Availability
With Totalview Availability you don’t need to spend time finding employees and colleagues. See where employees and colleagues are, when they will be available and how they can be reached. See which availability states Totalview can show below.
Accessible from anywhere
Use Totalview on the go
In addition to the PC client, staff members can use Totalview on the go with their iPhone, Android or Windows Phone. This means that they are no longer bound to specific places or locations to use the solution.
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Avoid unnecessary interruptions
See each others availability status.
With Totalview Availability you can see your employees’ stated availability, their upcoming appointments and whether or not they are available on the phone, chat or video. This minimizes the risk of unnecessary interruption which results in more work being done.
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Less time finding colleagues
Contact information at your hand
With Totalview Availability you have all information regarding availability of employees, skills, division and contact information gathered in one place. Having all this information in one place means you spend less time finding the right employee.
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Save time and effort
Communication comes together
With Totalview Availability your employees are only 1 click away. You can contact them by their local phone, mobile phone, chat, video or send text messages. Totalview supports popular communication solutions such as Microsoft Outlook, Lotus Notes and Microsoft Lync and most PBX solutions such as HiPath, Broadworks and 3CX.
Make faster decisions
Find available skills immediately
Totalview displays the information you need in a graphical overview with easy search and filter options to find available employees or skills. You can search and filter by name, division, skill, location and other preferred filters.
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Save time with fewer clicks
Use the Calendar You Love
The built in calendar gives each user a full overview over employees’ upcoming calendar appointments. The calendar works both ways with Microsoft Outlooks’ calendar and Lotus Notes’ calendar. Appointments in Microsoft Outlook and Lotus Notes will automatically be reflected in Totalview’s calendar – and vice versa.
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c Totalview Telephony & Switchboard
Totalview Telephony enables your company to provide an outstanding calling service for customers. It offers a multifunctional switchboard for the frontdesk, advanced telephone features such as forwarding and conference calls for employees, and call statistics for management – all in one place.
BUILD A STRONG TELEPHONY INFRASTRUCTURE
Supports Popular PBXs and Hosted PBX Solutions
Totalview Telephony & Switchboard works with most PBX systems such as Avaya, 3CX, Broadworks and Unify Hi-Path / OSO. That way you can integrate your existing technology with a powerful telephony management application to create a strong infrastructure for your business.


Provide a personal customer experience
Know Whom the Calling Customer Last Spoke To
Your company’s reception sees relevant information about the calling customer already before the call is answered. The receptionist sees who is calling and which employees the calling customer last spoke to. All to provide a better experience to calling customers.
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Reduce customer waiting times
The Reception Sees If an Employee Is Available
Your reception sees whether or not the employee the calling customer last spoke to is available and when he or she will be back. Your reception can see all colleagues and their stated availability, their upcoming appointments and whether or not they are available on the phone. This information assists your reception in making correct call transfers. This to reduce customer wait time.
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Handle calls more efficiently
Transfer Calling Customers to Colleagues With the Right Expertise
With Totalview Telephony & Switchboard your company’s reception has all information regarding employees’ availability, skills and contact information gathered in one place. This means that calling customers always will be transferred to colleagues with the right skill and knowledge.
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Boost your call service
Identify Call Load, Waiting Times and (Un)Answered Calls
Totalview Telephony & Switchboard reports on how long customers have to wait until their calls are answered. Reports also identify call load peaks and show how well your reception and divisions are handling customer calls. With these facts the reports will assist your company in providing a better customer service.
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t Totalview Time
With Totalview Time you get a full-fledged time management solution for your employees. Your company can plan ahead and improve productivity based on facts about what every hour in the company is spent on.

Improve productivity and time management
Learn What Company Time Was Spent On
With Totalview Time your company gets an overview over staff working hours and how much time is spent on meetings, sick days and vacations. This provides information and real-time facts that will assist your company to improve productivity.
Save money with better estimations
Supervise Jobs and Projects
With Totalview Time employees can clock in on projects and jobs. This provides information on how much time is spent on each project. With reports based on this information your company can see the difference between the time estimated and the actual time spent on a specific project or job. This will assist your company in making better estimates of projects in the future.


Optimize your company resources
Plan Your Staff’s Vacation Times
Do you need a visual overview of your organization’s vacation patterns? With Totalview 2016, you are able plan your activities based on your employee’s current time data, giving you the power to identify shortcomings and optimize your available resources.
Get real time facts from your staff
Register Work in Your Timesheet in Real-Time
Totalview Time registers and documents staff and project activities in real-time (the actual time spent) to provide facts which your company can base its decisions on.


Optimize your workflow
Integrate your wage management system
Totalview can be customized to integrate with existing wage management applications, so you don’t have to maintain data for different systems in your organization.
Take control of project hours
Analyze project work across multiple dimensions
It is now possible to supervise and evaluate project work across multiple dimensions. You can analyze your hours over time, per employee and for entire divisions.
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h Totalview Human Resources
Totalview HR gives your company insight and complete overview over all relevant staff affairs. With this information your company can become more organized and optimize staff procedures to make more optimal use of skills. All to give higher employee satisfaction and lower costs to improve competitiveness of your business.

Save time finding people
All Staff Information in One Place
With Totalview HR you have quick and easy access to all relevant staff information in one place. Within a staff profile you can see the employee’s skills, education, salary agreement, time registrations, phone usage, course certifications, debtor cards, contact information, birthdays, anniversaries and handed items such as keys, uniforms, computers and mobile phones.
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Maximize your efforts
Find the Right Person for the Job
See who is best fit for the jobs by comparing employees’ skills such as education, course certification, language skills and job experience. That way, you can maximize your work efforts and focus on your business.


Ensure long term success
Plan Your Workforce Development Strategically
With Totalview HR your company can set up procedures and goals for workforce development and follow the progress in real-time. This systematic approach to competence and qualification development gives higher employee satisfaction and lower costs to improve competitiveness of your business.
Identify workforce shortcomings
Analyze Human Resources in Numbers and Figures
Totalview HR provides information about your company’s human resources in numbers and figures to identify shortcomings. See the numbers of FTEs, management distribution, age and gender distribution.
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Manage departments more easily
Visualize Your Organization
Based on information about your company’s human resources Totalview HR can visualize the departments and related employees and the relationships between them.
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