One Suite – Infinite Possibilities

With Totalview you get a multifunctional software suite covering your entire business cycle. At its core, it consists of four parts: Totalview Availability, Totalview Telephony, Totalview Time and Totalview Human Resources.

Four Powerful Business Tools

Totalview is a software suite with 4 tools. All designed to optimize your business, and ultimately strengthen competiviness.

Totalview HR and Recruitment

Set the best team with up-to-date information on your staff’s skills, job experience, education and certifications

Totalview Time

Plan ahead and improve productivity based on knowledge about what every hour in the company is spent on

Totalview Availability

Employees will at any given time see where their colleagues are, when they will be available and how they can be reached.

Totalview Telephony

Provide a better experience to calling customers by knowing who is calling and which employee the calling customer last spoke to

a Totalview Availability

With Totalview Availability you don’t need to spend time finding employees and colleagues. See where employees and colleagues are, when they will be available and how they can be reached. See which availability states Totalview can show below.

Accessible from anywhere

Use Totalview on the go

In addition to the PC client, staff members can use Totalview on the go with their iPhone, Android or Windows Phone. This means that they are no longer bound to specific places or locations to use the solution.
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Avoid unnecessary interruptions

See each others availability status.

With Totalview Availability you can see your employees’ stated availability, their upcoming appointments and whether or not they are available on the phone, chat or video. This minimizes the risk of unnecessary interruption which results in more work being done.
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Less time finding colleagues

Contact information at your hand

With Totalview Availability you have all information regarding availability of employees, skills, division and contact information gathered in one place. Having all this information in one place means you spend less time finding the right employee.
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Save time and effort

Communication comes together

With Totalview Availability your employees are only 1 click away. You can contact them by their local phone, mobile phone, chat, video or send text messages. Totalview supports popular communication solutions such as Microsoft Outlook, Lotus Notes and Microsoft Lync and most PBX solutions such as HiPath, Broadworks and 3CX.

Make faster decisions

Find available skills immediately

Totalview displays the information you need in a graphical overview with easy search and filter options to find available employees or skills. You can search and filter by name, division, skill, location and other preferred filters.
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Save time with fewer clicks

Use the Calendar You Love

The built in calendar gives each user a full overview over employees’ upcoming calendar appointments. The calendar works both ways with Microsoft Outlooks’ calendar and Lotus Notes’ calendar. Appointments in Microsoft Outlook and Lotus Notes will automatically be reflected in Totalview’s calendar – and vice versa.

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c Totalview Telephony & Switchboard

Totalview Telephony enables your company to provide an outstanding calling service for customers. It offers a multifunctional switchboard for the frontdesk, advanced telephone features such as forwarding and conference calls for employees, and call statistics for management – all in one place.

BUILD A STRONG TELEPHONY INFRASTRUCTURE

Supports Popular PBXs and Hosted PBX Solutions

Totalview Telephony & Switchboard works with most PBX systems such as Avaya, 3CX, Broadworks and Unify Hi-Path / OSO. That way you can integrate your existing technology with a powerful telephony management application to create a strong infrastructure for your business.

Provide a personal customer experience

Know Whom the Calling Customer Last Spoke To

Your company’s reception sees relevant information about the calling customer already before the call is answered. The receptionist sees who is calling and which employees the calling customer last spoke to. All to provide a better experience to calling customers.
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Reduce customer waiting times

The Reception Sees If an Employee Is Available

Your reception sees whether or not the employee the calling customer last spoke to is available and when he or she will be back. Your reception can see all colleagues and their stated availability, their upcoming appointments and whether or not they are available on the phone. This information assists your reception in making correct call transfers. This to reduce customer wait time.
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Handle calls more efficiently

Transfer Calling Customers to Colleagues With the Right Expertise

With Totalview Telephony & Switchboard your company’s reception has all information regarding employees’ availability, skills and contact information gathered in one place. This means that calling customers always will be transferred to colleagues with the right skill and knowledge.
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Boost your call service

Identify Call Load, Waiting Times and (Un)Answered Calls

Totalview Telephony & Switchboard reports on how long customers have to wait until their calls are answered. Reports also identify call load peaks and show how well your reception and divisions are handling customer calls. With these facts the reports will assist your company in providing a better customer service.

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t Totalview Time

With Totalview Time you get a full-fledged time management solution for your employees. Your company can plan ahead and improve productivity based on facts about what every hour in the company is spent on.

Improve productivity and time management

Learn What Company Time Was Spent On

With Totalview Time your company gets an overview over staff working hours and how much time is spent on meetings, sick days and vacations. This provides information and real-time facts that will assist your company to improve productivity.

Save money with better estimations

Supervise Jobs and Projects

With Totalview Time employees can clock in on projects and jobs. This provides information on how much time is spent on each project. With reports based on this information your company can see the difference between the time estimated and the actual time spent on a specific project or job. This will assist your company in making better estimates of projects in the future.

Optimize your company resources

Plan Your Staff’s Vacation Times

Do you need a visual overview of your organization’s vacation patterns? With Totalview 2016, you are able plan your activities based on your employee’s current time data, giving you the power to identify shortcomings and optimize your available resources.

Get real time facts from your staff

Register Work in Your Timesheet in Real-Time

Totalview Time registers and documents staff and project activities in real-time (the actual time spent) to provide facts which your company can base its decisions on.

Optimize your workflow

Integrate your wage management system

Totalview can be customized to integrate with existing wage management applications, so you don’t have to maintain data for different systems in your organization.

Take control of project hours

Analyze project work across multiple dimensions

It is now possible to supervise and evaluate project work across multiple dimensions. You can analyze your hours over time, per employee and for entire divisions.

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h Totalview Human Resources

Totalview HR gives your company insight and complete overview over all relevant staff affairs. With this information your company can become more organized and optimize staff procedures to make more optimal use of skills. All to give higher employee satisfaction and lower costs to improve competitiveness of your business.

Save time finding people

All Staff Information in One Place

With Totalview HR you have quick and easy access to all relevant staff information in one place. Within a staff profile you can see the employee’s skills, education, salary agreement, time registrations, phone usage, course certifications, debtor cards, contact information, birthdays, anniversaries and handed items such as keys, uniforms, computers and mobile phones.
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Maximize your efforts

Find the Right Person for the Job

See who is best fit for the jobs by comparing employees’ skills such as education, course certification, language skills and job experience. That way, you can maximize your work efforts and focus on your business.

Ensure long term success

Plan Your Workforce Development Strategically

With Totalview HR your company can set up procedures and goals for workforce development and follow the progress in real-time. This systematic approach to competence and qualification development gives higher employee satisfaction and lower costs to improve competitiveness of your business.

Identify workforce shortcomings

Analyze Human Resources in Numbers and Figures

Totalview HR provides information about your company’s human resources in numbers and figures to identify shortcomings. See the numbers of FTEs, management distribution, age and gender distribution.
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Manage departments more easily

Visualize Your Organization

Based on information about your company’s human resources Totalview HR can visualize the departments and related employees and the relationships between them.
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