Call Statistics for Incoming and Outgoing Calls

Call Statistics from Totalview are incredibly detailed, and will help you provide the best service!

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Precise Call Statistics, Fantastic Customer Service

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answered calls

Provide an outstanding call service to your customers, by finding areas of concern in the detailed call statistics. Oh, and Totalview has automatic forwarding to other available and relevant employees too!

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shorter waiting times

Automated forwarding coupled with very detailed call statistics, have helped our costumers drastically reduce answering times.

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increased productivity

Increase you employee’s productivity by addressing and minimizing unnecessary interruption from colleagues and customers, all information can be found in the detailed call statistics.

Reduce Caller Waiting Time

See average waiting time, average time before callers hang up and compare to the worst 5% of the period.

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See more happy customers

” Totalview helped us reduce our call waiting times by 74% and we now handle 30% more calls.”

Diana Gilstón, Faroe Islands Tax Authorities

Complete Call Load Statistics

Complete overview with detailed incoming and outgoing Call reports

Take your customer service to the Next Level!

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Answer Every Call!

Improve your answering rate using Totalview Answered and Unanswered Call Statistics.

Join our Customers Around the World

Companies in cities and countries worldwide choose Totalview to give them a competitive edge.

You are in Good Company

Every day Totalview is used by over 100.000 users in companies internationally, locally and in public institutions worldwide.

Vehicles

MAN

Technology

3M

Sanitary ware

Gustavsberg

Shipping

Blue Water Shipping

Catering

Catering Engros

Toys & Games

Top Toy

Insurance

Zurich Insurance

Automotive

Citröen

Food & Beverage

Uhrenholt

Food & Beverage

Rynkeby

Maritime

Bakkafrost

Banking & Finance

Bank Nordik

Construction

Jeudan

TV & Media

TV2 Lorry

Jewellery & Accessories

Pilgrim

Ceramics

Villeroy & Boch

Logistics

Unifeeder

Logistics

DHL

Automotive

Scania

Trade Unions

Finansforbundet

Shipbuilding

MEST

Furniture

Montana

Security

VP Security

Hardware

XL Byg

Aviation

Atlantic Airways

Municipal Council

Tórshavnar Kommuna

Trade Union

Dansk Journalist Forbund

Education

EUC Nordvest

Trade Unions

Det Faglige Hus

Recycling

Dansk Retur System

Hospitals

Ciconia

Petroleum Industry

DNO

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