Call Statistics for Incoming and Outgoing Calls

Call Statistics from Totalview are incredibly detailed, and will help you provide the best service!

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Precise Call Statistics, Fantastic Customer Service

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answered calls

Provide an outstanding call service to your customers, by finding areas of concern in the detailed call statistics. Oh, and Totalview has automatic forwarding to other available and relevant employees too!

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shorter waiting times

Automated forwarding coupled with very detailed call statistics, have helped our costumers drastically reduce answering times.

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increased productivity

Increase you employee’s productivity by addressing and minimizing unnecessary interruption from colleagues and customers, all information can be found in the detailed call statistics.

Reduce Caller Waiting Time

See average waiting time, average time before callers hang up and compare to the worst 5% of the period.

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See more happy customers

” Totalview helped us reduce our call waiting times by 74% and we now handle 30% more calls.”

Diana Gilstón, Faroe Islands Tax Authorities

Complete Call Load Statistics

Complete overview with detailed incoming and outgoing Call reports

Take your customer service to the Next Level!

Improve Call Response Times

Totalview reports on how long customers have to wait until their calls are answered. With this information your company can pinpoint areas to improve.

Identify Call Load Peaks

Identify call load peaks and show how well your reception and divisions are handling customer calls. This information is valuable i.e. to inform your customers of potential waiting time ahead of a call.